A BIT ABOUT US
NexGen is a Wireless Internet Service Provider (WISP) serving areas around Mont Belvieu, including Beach City, Cove, Old River, Dayton, Anahuac, Wallisville, Hankammer, Monroe City, Oaks Island, Smiths Point, Winnie, Highlands. We provide high-speed internet access to businesses and residents not served or under-served by internet services such as cable, DSL or fiber. Our primary tower is located directly in the heart of Mont Belvieu, behind the Barbers Hill High School. Being local to this area we know the areas that are not served by internet service providers or have internet that is minimum at best; therefore, we have built four more towers strategically located across the whole area that allows us to reach north to Dayton, south to Beach City, east to Wallisville, and west to Baytown. Our residential service plans start out as low as 5mb/s and up to 150mb/s. Our specialty is delivering high speed bandwidth to remote locations that only satellite providers could reach before.
INTERNET SOLUTIONS MADE SIMPLE
Tech is all about bridging the gap between technology and human connections.
Our company's goal is to deploy High Speed Internet in areas which are under-served.
PROFESSIONAL SERVICES
You can count on Nex Gen Wisp to not only meet, but exceed all your needs and requests. Learn more about the services we provide below, and let us know if you’d like to learn more about a specific offering.
Until NexGen came along, I had never been able to stream a movie on my TV. Now I can watch all my favorite shows without any buffering! Thank You NexGen!
Jennifer Bronx
FAQ
Helpful Information
1. ARE ALL ROUTER AND MODEM CABLES CONNECTED PROPERLY?
Contrary to popular belief, incorrectly connected modem and router cables don’t just result in no internet. They are often the cause of slow speeds, buffering video or other connectivity-related issues.
2. DOES YOUR ROUTER NEED TO FIRMWARE UPDATE?
An update can help a router work better and sometimes even repair an annoying bug or add support for faster internet speed. This is especially when a router reset doesn't help.
3. WHAT’S THE MAKE AND MODEL OF THE ROUTER? HOW OLD IS THE ROUTER?
If a router is older than 5 years, it probably can’t handle the demands of today’s users. Old routers just don’t have the necessary protocols or max speeds to support online gaming, Skype sessions or streaming music and 4K videos. Plus, like most things, the quality of routers tends to diminish over time.
4. ARE THERE ANY RANGE EXTENDERS ON THE NETWORK? IS THE CUSTOMER CONNECTED TO ONE?
Range extenders help extend the WiFi signal from the router to parts of the house that are too far for the router to cover. However, extenders on the network can also cause unforeseen connectivity issues, often due to a poor connection between the router and the extender itself.
5. ARE ALL DEVICES ON THE NETWORK EXPERIENCING CONNECTION ISSUES?
Sometimes a customer will call in complaining about slow speeds, but their speed test results will show nothing out of the ordinary. In these cases, the issue probably lies not with their home network but with the device itself. At this point, the next step would be to determine if any other devices on the network are experiencing similar connection issues. If they’re not, then this specific device is most likely the problem.
6. HOW FAR AWAY IS THE ROUTER? ARE THERE ANY WALLS OR OTHER OBSTRUCTIONS IN THE WAY?
Distance from the router matters. If a device is too far away from the router, it will inevitably begin to experience connection issues like slow speeds. Routers typically only cover between 150 and 300 feet which is roughly the size of a single-family dwelling – so not that much.
7. IS ANYONE ELSE USING THE WIFI RIGHT NOW?
Customers often call in complaining that their internet speeds are less than what they pay for and have the speed test results to prove it.
What most customers don’t understand is that the number of devices using the internet at any one point can affect their speed test results.
The home network is essentially a highway that allows data to stream through. When only a few people are using it, everything is great and traffic flows smoothly; however, when too many devices are in use at once this leads to a ton of issues, including slow internet and buffering video.
8. HOW MANY OTHER NETWORKS ARE ON THE CHANNEL?
In the 2.4GHz band, there are only 3 non-overlapping channels – 1, 6 and 11. That means, every 2.4GHz network in an area will be fighting for space on one of these channels, often leading to slow speeds and interference.